Maintenance Repair Request

Report Maintenance Through the Tapi Portal

At Ray White Tauranga, we use the Tapi maintenance portal to make it easy for tenants to report repairs and maintenance issues.

If something in your rental property needs attention, simply submit your request through the Tapi portal. You can describe the issue, upload photos or videos, and track the progress of your request in one convenient place.

Providing clear information helps our property management team assess the issue quickly and arrange the appropriate contractor if needed.

Before You Submit Your Request

To help us respond as quickly as possible, please include:

A clear description of the issue.
The room or area of the property affected.
Photos or videos, where possible.
Details if the problem is causing further damage or has become more urgent.
Your preferred contact details for access or follow-up.

Urgent Maintenance

If the issue is urgent and presents a risk to health or safety, could cause significant damage to the property, or affects essential services, please contact Ray White Tauranga immediately using the emergency maintenance contact details provided at the start of your tenancy.

If there is an immediate threat to life or safety, call 111 first.

Lodge Your Maintenance Request

Use the Tapi portal below to submit your maintenance request. Our team will review the information provided and keep you updated throughout the process.